| REDWOOD
CITY - Three weeks ago, Safeway Inc. quietly opened a
stand-alone restaurant here called Citrine without a word
of advertising or publicity. The eatery is a "test"
for the Pleasanton-based grocery chain that, like most
food retailers, is looking for more ways to sell prepared
foods.
Consumers spend about half of their food dollars at restaurants
or some other form of take-out food according to the Food
Marketing Institute. "A major thing that's going
on in all grocery is prepared foods, and having a restaurant
allows you to get experience in that area," said
Ted Taft, a food retail expert and managing director at
Meridian Consulting in Connecticut. "If Safeway just
looks at Albertsons and other grocers as their competition,
they are missing the fact that a larger share of the food
dollar is going to restaurants. "Citrine restaurant
falls under the "fast casual" category, where
customers order from a counter and can eat in or take
out quickly.
"We're going after the modern American mentality,"
said Lee Peterson, vice president of branding and creative
services for WD Partners, the Ohio-based firm that designed
Citrine. "Consumers are saying, 'I want a high quality
product for a decent price and I want it quick.'"
The 5,000-square-foot restaurant is located in a section
of downtown Redwood City that is undergoing a major overhaul
and features a movie theater and other swanky restaurants.
So far, Safeway has kept its name tucked in the shadows
of Citrine and has commented little on the restaurant.
"This is an experiment where we'll have the opportunity
to test some culinary ideas," said Brian Dowling,
a Safeway spokesman. "We never talk about experiments
that are in this early stage."
Most grocers include prepared foods in their deli sections
and many such as Whole Foods have expanded selections
featuring pasta and salad bars and breakfast buffets.
Safeway has spent the last few years remodeling its stores
with softer lighting and hardwood floors and trying to
brand itself with the "Ingredients for Life"
campaign to appeal to a more lifestyle-oriented customer.
Part of those efforts include improving prepared food
by offering sushi, sandwiches and gourmet soups in its
deli section. The idea of a sit-down experience is not
new - many grocery stores have seating areas - but operating
a separate restaurant is unusual. The only other obvious
example Tastings, a restaurant operated by Rochester,
N.Y.-based Wegmans, a 70-store chain in the Northeast.
"The restaurant gives them a learning laboratory
with which they can stay on top of where consumer trends
are going," Taft said. "A restaurant is one
level closer to the consumer.
"(Consumers) may have no clue how to prepare something
at home, but then you see it in a restaurant and want
to try it at home."
Citrine offers features entrees such as Thai barbecue
chicken for $12.49, margarita pizza for $8.99 and grilled
fish for $13.99. Other offerings include sandwiches starting
at $7.99, soup for $3.99 and salads starting at $8.49.
It's decor features blonde wood accents along with a color
palette of the soft greens, oranges and yellows.
Large posters display photos of foreign places and famous
quotes from historical figures like Galileo Galilei's
statement, "Wine is sunlight held together by water."
"We wanted it to be somewhat modern," Peterson
said. "But we wanted it to be crisp and bright and
comfortable at the same time."
Peterson said his firm usually does not work design projects
for just one location. Employees at Citrine said they
expect other sites to open and an ad on Craigslist tells
jobseekers that "others are to follow" Redwood
City.
Safeway, however, has not announced official plans. "Whether
or not it goes beyond this single unit," Dowling
said, "it's too early to tell."
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